Need help? Email us: [email protected]

Return Policy

Coolswimpool's return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 



Damages and Issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping Costs
All refunds are processed based on the total amount of the goods ordered deduct freight, but please note that the shipping costs are not refundable except for damaged or defective Item. We currently do not provide return labels. Please also note that you are responsible for the shipping cost of the returned item. For more information, please contact our customer service team at [email protected]

Please note that if you return the product without contacting us, we have the right to refuse your return or refund request.


Contact Information

Return Address: Please contact us by email and we will give you the nearest address.

Company Address: Duplex D803, Unit D, Jiasheng Park, Shengping Community, Longcheng Street, Longgang District, Shenzhen City, Guangdong Province, China

Email: [email protected]

You can always contact us for any return question.